SGESCO-MAX PRODUCT WARRANTY STATEMENT
This warranty statement sets out the warranty terms and conditions relating to any products and parts (collectively products) manufactured by STARTER & GENERATOR EXCHANGE SERVICE PTY LTD ACN 009 712 627 (ABN 35 009 712 627) trading as SGESCO-Max (we, us or our) personally or through any of our authorised resellers and dealers in favour of any end user of those products (you or your) in Australia.
This warranty statement must be read in conjunction with our Terms and Conditions of Sale and all installation instructions and user manuals supplied with the product.
CONSUMER GUARANTEES
Our products come with guarantees under the Australian Consumer Law (Consumer Guarantees) which cannot be excluded and which apply notwithstanding anything to the contrary in this warranty statement.
The time applicable to Consumer Guarantees differs depending on the nature of the products, its price and any representations made at the time of purchase. If you believe that a product does not meet a Consumer Guarantee, you must contact us and seek assistance as soon as possible.
If the product has a major failure, you are entitled to request either a repair, replacement or refund, or you may keep the product and ask for compensation for any reduction in value. If the product has only a minor failure, we can choose to either repair the product or, at our discretion, we may replace the product or give you a refund, and we will make our selection within a reasonable time.
EXPRESS PRODUCT WARRANTY (12 MONTHS)
In addition and separately to the Consumer Guarantees (where applicable), we expressly warrant (our express warranty) that all products manufactured by us will be free from defects in material and workmanship for a period of twelve (12) months from the date of purchase (the warranty period).
The ‘date of purchase’ is the date on which the person who first commences use of the product purchased the product as stated on the receipt tax invoice issued to them. Customers buying used products should check the date on which the product was purchased.
The warranty period expires at 12:00am (midnight) Australian Eastern Standard Time (AEST) on the last day of the warranty period and thereafter the product is no longer covered by our express warranty. The product may still be covered by Consumer Guarantees (to the extent applicable).
REPAIR OR REPLACEMENT
If a claim is made to us with respect to a defect in our products and:
- the claim is made before expiry of the warranty period; and
- the claim is made in accordance with all terms and conditions in this warranty statement;
we will, at our option (subject to the Consumer Guarantees) repair or replace the defective product.
RETURN-TO-BASE
Our express warranty is given on a ‘return-to-base’ basis, meaning that you are responsible for uninstalling (if applicable) the product and returning the product back to us (at your cost) for inspection and if your claim is approved, repair or replacement. If we collect the product from you, we may charge you a collection fee.
Return to us means to our principal workshop situated at our office address listed in our contact details below, unless we offer you an alternative delivery location such as via one of our authorised dealers or service partners.
You must provide us with all information and documentation reasonably required to assess and conduct any repair work. Delays resulting from missing or incorrect information or documentation are not our responsibility and may be charged at hourly rates.
WARRANTY EXTENSION
We may offer you or you may purchase from us from time to time on selected products or for selected defects and damage an extension or extensions of our express warranty terms including extensions of the warranty period.
All our warranty extensions will be subject to the terms and conditions outlined in the warranty extension document.
WARRANTY EXCLUSIONS
Our express warranty only applies to products manufactured by us. Where we have not manufactured the product, we will do our best to extend to you the benefit of any manufacturer’s warranty that may exist, provided that:
- we do not make any representation as to any manufacturer’s warranties that may exist except to the extent made in writing by us; and
- we reserve the right to require you to communicate with the manufacturer directly.
Any services that we provide in connection with warranty claims on other parties may be charged at hourly rates.
Our express warranty does not apply to:
- products bought for resale; or
- damage which is in the nature of normal wear and tear (including consumable parts); or
- battery failure after 12 months from the date of purchase; or
- any failure in software including loss of data, computer viruses or malware; or
- defect or damage caused or resulting from a cause other than a defect in the manufacturing or workmanship of the product (as determined by us acting reasonably) including:
- improper use, excessive use, misuse, abuse or other damage by you or in connection with the use of the product (including any operator error, negligence or use in an unsuitable environment); or
- use of incorrect or poor quality fuels, lubricants, detergents or other consumables; or
- failure to adhere to product warnings, installation and instructions both on the product and supplied with the product; or
- failure to carry our servicing, cleaning and maintenance of the product; or
- failure to respond to warning signs including warning lights and sounds emitted by the product; or
- installation, repair, alterations or modifications not carried out in accordance with our directions or guidelines (including alterations or modifications not authorised under our Terms and Conditions of Sale or for purposes that infringe our intellectual property rights); or
- an external force (including corrosion, paint, sweat, fire, lightning, wind and water beyond any water proofing limits of the product); or
- an accident, including the product being dropped from a height or hit by an object; or
- a fault in an external power supply (including surge) or the use of incorrect power supply (whether or not the product is equipped with a safety switch or fuse).
Our express warranty does not apply to returns or exchanges because you have changed your mind about your purchase. When purchasing a product, you undertake that you have independently satisfied yourself that the product meets all of your requirements and have not replied on any representations by us or our authorised resellers except as stated in writing. Any order cancellations and returns are subject to our Terms and Conditions of Sale and any returns policy that we have from time to time.
Our express warranty does not apply to claims made more than thirty (30) days after the product first displayed the defect or damage. If our products display a defect or damage, you must contact us immediately.
PRODUCTS LOCATED OUTSIDE AUSTRALIA
Our express warranty does not apply to products exported and or purchased outside of Australia except as otherwise agreed by us in writing.
LIMITATION OF LIABILITY
To the extent permitted by law, our express warranty does not extend to and we will not, in any circumstances, be liable to you or any other person, for any injury, loss or damage suffered by you or any other person in connection with your purchase and use of our products:
- beyond the cost of repair or replacement of the product or (if unable to be repaired or replaced, full refund of the cost of the product); or
- on account of any indirect or consequential losses including loss of reputation, loss of opportunity or earnings, loss of actual or anticipated savings, loss of bargain howsoever arising (including for negligence or otherwise);
regardless of whether the defect or damage was known, ought to be known, or it was reasonably foreseeable that you would suffer such loss or damage.
HOW TO MAKE A WARRANTY CLAIM
To make a claim under our express warranty or a Consumer Guarantee, scan the provided QR Code and fill in the form, or contact us at the contact details below:
SGESCO Max
Office address: 17 Rodwell Street, Archerfield QLD 4108 Australia
Address for postage: PO Box 998, Archerfield QLD 4108 Australia
Email: enquiry@sgesco.com.au
Telephone: +61 7 3715 3715
Please ensure that your communication includes:
- the product make and model;
- your proof of purchase of the product; and
- a description of the fault or damage including photographs.
Proof of purchase of the product must be in the form of the receipt tax invoice issued to you by us or our authorised reseller at the time of purchase. Please note that we are not responsible for locating or providing your proof of purchase. You must supply proof of purchase to a level that we can reasonably validate.
We will reply to your claim within a reasonable time confirming any additional information required and whether we have accepted your claim or request return of the product (for back-to-base warranty) or access to the product for assessment (for on-site warranty) pending final determination of your claim.
PRODUCT REPLACEMENT CONDITIONS
Product replacement is subject to availability and we reserve the right to offer you an alternative product or a refund if we are unable to provide you with the same product.
Replacement products that are new will be the subject of a new warranty term starting from the date of exchange, being the date that the exchange is processed in our system as stated in the warranty exchange receipt supplied to you.
If we offer you or you accept a replacement product which is not in new condition, we may stipulate what the terms of our express warranty will be for the replacement product and this may be that there is no express warranty or the warranty period is shorter.
IDENTIFICATION AND CUSTOMER DETAILS
To prevent fraud, abuse and misuse of our warranty terms, we reserve the right to require evidence of your identity when making a return, refund or exchange under warranty or for any other reason.
We may ask you to present photo identification (for example drivers licence or passport) and we may take a copy of that identification and / or record your name, identification type, identification number and expiry date and verify your signature. Acceptable identification must include your full name with an expiry date at least one day in the future.
Your personal information collected in the course of warranty claims and other post sale transactions will be kept in accordance with our Privacy Policy. If you wish to access your information held by us in relation to your transactions from time to time or to correct any errors or account details, please contact us at:
The Privacy Officer – SGESCO
Office address: 17 Rodwell Street, Archerfield QLD 4108 Australia
Address for postage: PO Box 998, Archerfield QLD 4108 Australia
Email: enquiry@sgesco.com.au
Telephone: +61 7 3715 3715
